What Customers Should Know

  • Start Me Up (Ignition Systems)
    When you start up your gasoline engine car, you may not know that it's using the same ignition principles as it has for decades.  You have spark plugs that require enough power so a spark can jum...
    Published on: Oct 01, 2023
  • THE IMPORTANCE OF VISIBILITY (Cleaning Vehicle Glass)
    We've all been through it. The vehicle ahead of us kicks up mud, slush, snow or salt on our windshield and we can't see a thing.  And not being able to see a thing when we're driving?  Not a...
    Published on: Dec 17, 2023
  • The Edible Engine
    You may have had a friend whose vehicle was the victim of hungry rodents.  After all, mice, rats and squirrels—even rabbits—have been known to gnaw on wires in engine compartments, ca...
    Published on: Jan 21, 2024
  • "Current" Affairs (Blown Fuses)
    You may be driving along and find that suddenly your radio stops working.  There are no numbers on the display.  Then when you get home, you notice the garage door opener doesn't do a thing ...
    Published on: Jan 28, 2024
  • Rear Window—Not the Movie! (Why Some Rear Windows Don't Go All the Way Down)
    Alfred Hitchcock once made a mystery thriller film called "Rear Window." It had nothing to do with the rear window of today's cars, SUVs, CUVs and light trucks.  But there is one thing that some ...
    Published on: Feb 11, 2024
  • A Real "Pane" (Window Maintenance and Repair)
    It's pretty frustrating when your driver's window won't work.  You can't get your food at the drive-thru without opening the door, have a tough time using the ATM from your vehicle, can't have th...
    Published on: Feb 18, 2024
  • NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)
    You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer ...
    Published on: Apr 21, 2024
  • Wash Me, Wash Me Right (How to Wash a Vehicle)
    Most would agree they'd rather drive around in a clean, shiny vehicle than one coated with a layer of dirt.  When warmer weather comes around, some of us are bound and determined to wash our own ...
    Published on: May 05, 2024
  • When "Oh, no!" Turns Into, "All right!"
    Things we don't expect happen to our vehicles. And let's face, no one really wants to spend money on an unexpected repair. But if you are putting off going to your vehicle repair facility because you'...
    Published on: Jun 30, 2024
  • Singing a Different Tune (Up) (Tune Ups)
    Engines required a lot more maintenance in earlier times.  You'd have to have your spark plugs, wires, rotors, caps, distributor points, fuel and air filters changed periodically.  There wer...
    Published on: Jul 07, 2024
  • Move it or Lose It (Dormant Vehicles)
    When it comes to your vehicle, driving it too much can cause some issues.  But what about not driving a vehicle enough? That has consequences as well. Here are a few things that can happen if a ...
    Published on: Jul 28, 2024
  • The Neglected Windshield (Windshield Care)
    You look at it every day, yet you don't really see it.  We're talking about your vehicle's windshield, and if you're not seeing it at all, that's probably a good sign.  The fact is that unle...
    Published on: Sep 08, 2024
  • Power Failure (Broken Power Seat)
    Know anyone who doesn't love a power seat in an SUV, a car, truck or van? They're convenient and precise in their adjustments.  But when they break, oh, what a pain.  Not only is it inconven...
    Published on: Sep 15, 2024
  • H20 No! (Driving Through Standing Water)
    In a year marked by unusually heavy flooding in North America, drivers are very aware of the possibility they may find themselves driving where water has come over the road.  It can be a daunting...
    Published on: Sep 22, 2024
  • Objects in the Mirror (Rearview Mirror Safety and Maintenance)
    You may remember a song that went, "Objects in the rearview mirror may appear closer than they are." While that was a song about life's lessons, there are a few things we should all know about how imp...
    Published on: Oct 06, 2024
  • Drivers that "T" Us Off (Bad Driving Practices)
    We've all seen drivers who do things that—let's be frank—really irritate us.  They're inconsiderate, can put people in danger and make the road a much less friendly place.  They ...
    Published on: Nov 10, 2024